Return & Refund Policy
1. You are able to cancel or exchange any order placed on our website which has not yet been dispatched from our ware-house. There will be no charge. Refund will be fulfilled within 24-48 hours. To do so please email us.
2. If you wish to cancel or change an order, and the order has already been dispatched from our ware-house, please see point 3 once you receive your item.
3. To exchange unwanted item/s, please return the goods to us within 28 calendar days of the delivery date. Please ensure that the returned goods are in an unopened and unused condition and clearly labelled with your original order details. Free returns and exchanges if it is confirmed product quality problems.
4. Returned items must be in the same new condition, unworn, and in the original packaging. Once you apply for a refund or replacement, we will send you the detailed address to return the item to us. Free or promotional items must be returned along with the original item when being fully refunded.
Within Limited Warranty
Please contact our customer service at firstname.lastname@example.org. We may need your order number and a simple description of your issue, and we willhandled your after-sale case as soon as possible.
Sofirn customer service team is always on hand to answer any questions you may have. Just send us an email at email@example.com.